Winter Collection Now Available!

FAQ

How does a ceramic bong compare to a glass bong?

Ceramic is an excellent insulator, and because of that, it will allow your water bong to burn hotter and more efficiently. For those of you using it for more questionable substances, it's very powerful and not for beginners or light weights. It is the chronics bong of choice.

What forms of Payment can I use?

We currently accept credit card payments only but if etransfer is your thing, just send us a message and we will make sure you get what you need.

How fast will my order Ship? How much will it cost?

When an order is placed we will have it wrapped and shipped within 3 business days. Time in transit and cost varies based on the shipping type demanded and location. Since shipping is somewhat evaluated on a case by case basis you can always email us with questions or concerns through the message button on the bottom right of our page. Our shipping options are currently through Canada Post.

Where do you ship to? Is it legal to ship to my country?

We will currently ship anywhere in North America in discreet but fun packaging with the privacy of our clients in mind. For legal reasons the package will show our business name "High Koalaty" on the shipping label.

For those outside of North America, we are working on offering options to you soon. Please contact us and let us know where you are located so we can focus on the areas with the most demand first! 

How Can I Clean My Pipe or Bong?

Much like a teapot (except inside out if you're referring to our bongs), they are all made out of ceramic. Unlike a glass bong they are much more durable so you can easily put it in the dishwasher or soak it in a cleaning solution. We personally like an alcohol bath, but you could also a use vinegar and baking soda bath or soak in boiling water. Just make sure if you use boiling water to put it in cold water, heat it up and then let it cool with the water so it doesn't get a temperature shock (which can cause cracks) 

Are your products tested? How well do they actually work?

We check every piece for quality throughout the process of making it and ensure all bongs bubble and pipes have clear airways. Our testing team has found they work quite nicely ;)  We guarantee a piece that will look great in your home and can really class up a party, that smokes smoothly and is made with the care and attention to detail of a fine art object. 

Returns & Refunds, what do I need to know?

We have a 100% guarantee on the quality of our products. If for any reason you are unhappy with your purchase please contact us immediately to arrange the return/refund. Make sure to hold on to all your packaging to make it easy and quick.

Breakage/Damage

If the item has arrived damaged (ie shipping damage of any kind) we are insured and request that you contact us immediately so we can help as soon as possible. Please make sure to keep all packaging and send us as many pictures as you can of the damage to the product and packaging to speed up the process.

If it breaks after you have received it intact, first of all, there is no need to worry, just contact us. We have some amazing policies regarding all kinds of situations and are experts at fixing things or if it's not that serious or just cosmetic see our tips for minor repairs below.

Minor Repairs

Small chips: Patch with air dry clay from your local art store (some may need a bit of white glue to keep it in place). If you have a "paint your own" kit, simply paint over the air dry clay, seal it and you are good to go. If you have a custom painted item or the chip is on a section that was sealed by us; Paint with acrylic or lacquer paints over the air dry clay. Car enamels, hobby paint, and even nail polish lacquer paints are all good options for sealing the piece.

Cracks: If it's small and not a serious crack (ie liquid does not travel through it), treat it like the small chips above. Large cracks that leak are sadly major damage. For major damage contact us for options.